FAQs
Have any questions about your order?
Please direct all rants, raves, and questions regarding Tuesday of California or your order to support@shoptuesday.com, where we’ll do our best to get back to you as soon as possible.
When can I expect a response to my email?
Shop-related emails are answered between Monday-Friday, and we can be reached at support@shoptuesday.com. Please allow 1-3 days for a response to your email.
Who is Tuesday?
Tuesday Bassen is an Illustrator and the designer/owner of Tuesday of California. She works with clients ranging from The New Yorker to Google. To see more of Tuesday's illustration work, check out TuesdayBassen.com Want to know more? Read Tuesday's interview with The Great Discontent.
If I'm in the Los Angeles area, can I swing by to pick up my order?
Not at this time! We partner with a shipping facility to send out our orders.
Do you take on interns?
Sorry friend! We are not taking on interns.
Where do you make your products?
Our clothes are made with a combination of local and international production! We work with fair pay, family owned factories. Our main factory in Los Angeles is immigrant woman owned. We use a combination of new, deadstock, and locally made materials.
Any internationally produced items are verified quality and sweatshop free by a third party organization for us.
When we have leftover fabric, we transform it into items like masks, scrunchies, and napkins or we donate it to Project Ropa in Los Angeles or Creative Reuse in Pasadena. We offset all carbon emissions from shipping by investing in forestry initiatives!
Let’s talk about shipping. Tell me about Domestic Shipping.
Totally. All orders shipped within the United States are sent via USPS First Class, FedEx Surepost, or UPS Ground (you’re worth it, babe) and come with their very own tracking number. Shipping prices are calculated during the check-out process and are based on quantity and your location within the United States. Didn't get a shipping update? Check that pesky spam folder or your "updates" folder on Gmail! Our shipping updates are automatic, just like our luv for you.
Orders are shipped within 5 business days from when you placed your order and usually take up to one additional week (depending on the shipping times you've chosen) to reach their destination. Custom embroidery can also add an additional week or two to the shipping timeline, so please keep that in mind when placing your order.
What about International Shipping?
We ship all over the world except to the UK! Depending on where you exist in the world, it can take longer than the standard one week for domestic shipping. For example, packages to Australia can take up to 6 weeks! Although we do everything we can to ensure a speedy delivery, once we ship it, it’s up to your country's postal system.
Shipping prices are calculated during the check-out process and are based on quantity purchased and your location. Customs and import duties may be applied to your order when it reaches its destination. Tuesday of California is not responsible for these fees as annoying as they are! Should you need to make an exchange or return for store credit, the customer is responsible for international shipping fees.
I can barely contain myself. How do I track my order?
Tracking information sent in shipment notification emails may take up to 2 business days to update with current location. Depending on where you are in the world, your tracking may not update beyond the origin scan. If your domestic shipment info hasn't been updated within 2 business days of receiving your tracking number, please feel free to hit us up at support@shoptuesday.com.
What if it never comes?
As we’re still a fairly small, fledgling company, we can’t accept responsibility for packages that have been stolen, mis-delivered, or lost by the occasionally unreliable USPS. Please note that we do not offer refunds and can’t replace custom pieces.
Return to sender orders:
If your order is returned to us due to an inaccurate address, or maybe you moved after ordering with us, we can reship for the cost of shipping and a +$3 fee.
What if something is wrong? Or I want something else?
Our full return policy can be found here. Below is a quick and dirty guide to returns:
- You have 15 days to submit a request through our return portal after your item has been delivered.
- Sale items are final sale.
- We only accept returns for store credit or exchanges.
- The cost of return shipping will be deducted from your return.
- You have 5 days once you receive the postage to put your item in the mail in unwashed, unworn condition in the original polybag.
- We reserve the right to charge a processing fee on returned goods that must be folded, re-tagged, lint rolled, steamed or re-bagged.
- If you choose to use our instant exchange option, you will be charged full price for the exchange if the returned item is not shipped within 5 days.
- You will not be held accountable for any delays that occur after your item is in the hands of USPS.
- Sale items are final sale and cannot be returned or exchanged.
- All return requests must be made via our return portal. Return requests made by email will not be honored. You will be linked to the return portal and your email will not exempt you from the 15 return window, with exceptions.
Return policies are binding! Read the full policy here!
What if I bought something and you later have a sale?
Apologies, we cannot accommodate price adjustments, but recommend keeping an eye for our awesome sales! We're known to do Mystery Boxes that are pretty great. Please note that sale items are final sale :)
How long do I have to use a discount code?
Party! If you were given a discount code from a staff member, you have 6 months from date of issue to use it!
Pre-orders and Returns
Pre-orders help us produce our twelve piece size run and take around 3+ months to make. Three months might seem like a long time, but that's actually quite short considering all of the human hands that make each piece!
We do not accommodate requests for refunds on any of our products and preorders are no exception. However, if you feel like you might prefer something else instead, just email support@shoptuesday.com and we can help facilitate store credit for another piece.
How can I place an order for wholesale?
If you'd like to carry our goods in your store, check out our wholesale site at tuesdaybassen.faire.com
Want to collaborate?
We’re always open to collaborations with like-minded companies and organizations. Please contact us at tuesday@shoptuesday.com to discuss working together.
Press inquiries?
Want to feature Shop Tuesday? Please contact us at tuesday@shoptuesday.com for any press questions or inquiries.